Ways to Convince and Switch a Tough Crowd

Every time you go up on stage to speak to the audience, it’s ultimately to establish and develop a good relationship with them. To win the heart of the audience is to gain their trust and their respect all while providing engagement and credible information during a speech.

With that being said however, most speakers worry about whether their audience will like them or not – especially when they have to speak to a tough crowd.

How to Approach Tough Audience Members 

These tough audiences can come in many forms. They’re either unimpressed, unconvinced or  will jump at any opportunity to scrutinise and judge your every action. If not, they could just be plain uninterested.

This is every speaker’s worse nightmare. But while it can be daunting to face these groups of people, there are ways you can get them to switch to your side. All you need is a lot of determination, patience and effort.

So let’s start with knowing the audience. In order to get a tough audience to switch, it’s important that we understand what type of tough audience members we can typically find. This is so we can frame our presentations to adapt to their needs.

Here are the four types of difficult audience members and how to approach them:

1. The Entertainer

Just like their label, they love the social part of public speaking and this is often more important to them than listening to you. They participate by offering comments and questions to entertain and make the attention shift towards them rather than on the speaker.

At times, they can be of great entertainment but if you’re trying to bring up or convey a serious issue, their energy can undermine your efforts.

Here’s how to identify one:

  • They constantly promote themselves
  • They crack jokes

How to Handle This Type:

a) Bite Your Tongue

Do not challenge them unless you wish to make a new enemy. Resist the temptation to give a witty comeback or to crush his or her ego. Instead, be polite and answer their question before quickly moving on.

b) Leverage On Their Energy Skilfully

Sometimes, it’s okay to direct the attention towards the entertainer. Keep them involved by constantly asking questions and giving plenty of eye contact. However, to give the other audience members a chance to participate as well, only ask the entertainers a very specific type of question.

If that doesn’t work, cut short any comments that do not relate to the question.

c) Maintain an Easygoing Approach

Avoid being too serious or you’ll seem like a wet blanket. It’s okay to go with the flow with the entertainer at times. You can laugh at their jokes and give your audience some fun via this entertainer.

This helps give your audience a break – especially when the topic is difficult, complex or boring – before pulling them back to focus.

d) Bring Them Back on Track

Sometimes your talk may require the scene to be much more serious due to the depth of the issue. To ensure, that the entertainer does not lead the talk out of point, gently get them on track by mentioning the purpose of your speech and how you’d prefer the audience to behave.

2. The Rock

This person does not budge. Literally. No matter how much you try to engage with them, they won’t respond or provide any sort of reaction at all.

This is because they’re often socially anxious and will try to avoid participating or interacting in speeches. Despite so, these very people are also aware of how you, the speaker, behaves towards them.

How to Identify One:

  • Shy
  • Lack of response
  • Not expressive
  • Does not like to participate

How to Handle This Type:

a) Do Not Assume

You won’t get much opinions or questions asked from a room full of these individuals, but don’t judge a book by its cover – they may not necessarily dislike or are bored of what you have say to say. This brings me to my next point.

b) Warm Them Up

Try welcoming them into the room with a smile on your face, so they’ll feel much more comfortable and relaxed. This creates a positive environment which makes them much more keen to voice out their opinions as well.

c) Ask for their thoughts

The Rocks are usually the most reflective members of an audience. Due to their detachment from the group, their opinions and thoughts are mostly unbiased and offer a fresh perspective into your topic or issue.

3. The Critic

This audience member is every speaker’s nightmare because all it takes is one mistake. One mistake and these people will jump on you like a pack of hyenas that finally cornered its prey. They will scrutinise your every detail and action before they deem you as a trustworthy or credible speaker.

How to Identify One: 

  • “Hi yes, I noticed that the second slide with the third paragraph overlaps the fifth paragraph with the second column on the first row”
  • Constantly questions your every intention while looking you up head to toe in scrutiny
  • Has a hostile or cynical attitude towards you or your topic

How to Handle This Type:

a) Welcome Them:

Listen to their comments and do your best to work with them rather than restricting them. This not only enables an open discussion; you may even get to gain a few insights from another person’s perspective as well.

In the end, they will also perceive you as a humble speaker who believes that their opinions matter too.

b) Agree with Them

If you still firmly believe your opinions are right, it’s okay to provide reasonable and tangible evidence to support your point. Just, make sure to do so in a calm and objective manner to avoid sounding defensive.

4. The Rebel

The rebel is basically someone who just wants to disagree with everything you have to say. Their reason for opposing you can vary. Sometimes it’s because they just hate your guts or worse – they do it because they think it’s fun to make the speaker squirm.

Either way, it’s important not to let them push your buttons or all the effort you’ve built for your image and credibility as a speaker will be thrown out the window just like that.

How to Identify One:

  • When You say the sky is blue, they yell back in protest, “No! Look out the window! It’s grey!”
  • Constantly finding ways to irritate you with irrelevant questions or statements

How to Handle This Type:

a) Turn the Tables

Most comics deal with this type by turning them into the target of the joke. This is good if you are naturally very good when it comes to improvised humour.

b) Do Not React

These types of individuals’ main goal are to fire you up so the worse think you can do is to let your emotions get the better of you.

One very quick way to stop them from constantly finding ways to get under your skin is to just stare at him or her with a neutral expression. They will eventually grow more irritated instead of the other way round since you’re not falling for their trap.

Winning Your Audience’s Trust

Now you know what to expect from the type of audience members you will be facing, it’s also equally important to know what you can do to gain their trust as a whole.

According to experts, trust affects a speaker’s credibility. This is because your audience view trustworthiness as your motivation to be truthful. Furthermore, gaining trust often makes audiences believe in your message as well.

Hence, here are the 7 Tips to help gain the trust and respect of your audience:

1. Embrace the ‘tough crowd’ 

“Embrace each challenge in your life as a an opportunity for self-transformation”  -Bernie Siegel

We all have to face a tough crowd at least once in our lives. It’s inevitable. But, instead of seeing this as a challenge, try turning the table around so that it works in your favour.

Come onto the stage with a positive mindset and approach them like they’re the best crowd you’ve spoken to. The key is to look at every laugh or any sort of interest in your speech as a gift. Think this way: Every laugh or moment a listener engages in your presentation is an affirmation that you’re doing my job.

Focus on what is working and put your insecurities and doubt aside. This is so you can free up your mind to work on the good things and go from there.

2. Don’t take it personally

So far, we’ve been talking about how you can gain the heart of your audience. But one sure fire way to lose them forever is to take their comments to heart.

We, as humans, are naturally driven by emotions. But sometimes, letting them get in the way prevents us from establishing a good relationship with our audience. To ensure this does not happen, focus on the result that you’re looking for and not on how the process is making you feel, or whether the person offended you.

Although this sounds simple, it’s easier said than done. This is especially so when we encounter a rude and unreasonable individual that steps out of line. Don’t stoop to their level. Instead, take a deep breath, remain calm and try to deal with this individual patiently.

In return, the audience will realise that you are being treated unfairly. Not only that, the audience will have a better and positive image of you as well. The rude individual on the other hand, will look like a jerk as a result.

3. Addressing the Elephant in the Room

There will be a point in time where something unexpected happens or the audience knows something embarrassing or controversial about you.

For example, it could be someone in the crowd that was insulting or throwing food at you before you could speak or a ‘scandal’ that you allegedly got into.

Either way, it creates an awkward atmosphere between you and audience. Hence why you should address it even more to get it out of the way.

If not, you risk losing your audience’s attention because they’re too preoccupied by the unspoken issue that you did not clear before your speech. This ‘elephant’ that surrounds the room is what’s hindering them from paying attention in the first place.

President Barack Obama strongly believes in this saying. He openly acknowledges his discomforts which often include his race, his ‘funny name’ and the fact that his father comes from a developing part of the world and once lived in a hut.

This is an uncomfortable topic for him as his background may make him seem less eligible than the other leaders in America.

Despite the discomforts he faces, he still addresses them head on with humour, easing the comfort of those to whom he speaks. The outcome? He successfully manages to lead his audience back to his main point.

4. Show you understand

No one and I repeat no one likes to be told that ‘they don’t understand’. So when someone in the audience decides to challenge your idea, don’t fight it; embrace it. Say: ‘Tell me more’ so you can have an effective, enlightening and calm discussion.

This will show your effort in trying to understand your audience and you are doing so by addressing their concerns.

Here’s an added tip: constantly ask for their opinion or thoughts from time to time. This makes them feel wanted and appreciated as they feel that what they say matters to you as a speaker.

5. Find the common ground 

A famous speaker for this is none other than former US President, Barack Obama. He has the uncanny ability to bring people together despite their differences. His method is simple, and it’s to focus on the similarities of him and his audience. This is how he manages to bring people of different backgrounds, race and ethnicity together.

So when you’re about to present, always ask yourself what are the shared beliefs, values, message or opinion you and your audience can agree on. This can help you gain their trust, flipping them from a tough crowd to future loyal fans.

Here’s a famous ‘I have a dream’ speech by Dr Martin Luther King Junior that brought people together despite their differences:

In this video, Dr King kept using the words, ‘I have a dream,’ before bringing his audience together with a common vision – the dream and the hope for a brighter future for America regardless of race, language or religion. This shared vision helped unite these people despite their differences in beliefs and values. 

6. Through storytelling techniques 

According to experts, recent scientific work is putting a much stronger emphasis on how stories change individuals’ attitudes, beliefs and behaviours.

It has been scientifically proven that stories engage more parts of our brain as compared to data and statistics. Our brains activate on all our five senses which allows us to broaden our imagination and be part of the story itself.

If used correctly, storytelling can be a very powerful communication tool due to its ability to connect, gain the trust of and pique interest amongst the audience.

One example of a simple yet extremely effective storytelling technique is none other than ‘The Hero’s Journey Approach. This technique has a proven framework that never fails to keep your audience glued to their seats!

Here’s a video of Sir Ken Robinson talking about how school kills creativity. In the talk, he makes use of storytelling techniques to engage and hook his audience.

You’ll notice that he makes references through the story of others such as Picasso as well as his own personal stories to build rapport with his audience.

7. Ace your Q&A

It’s vital you Master the Art of Q&A. Many speakers are intimidated in this area but who wouldn’t be? It’s unchartered territory since you can’t know the questions that will be coming your way.

In short, this session will demonstrate whether you truly know your stuff.

This is the crucial moment where you either gain the trust and loyalty of your audience, or you completely lose them and your credibility. Essentially, it’s the segment of your talk where a two-way dialogue takes place. It’s not just a matter of conveying the message – it’s also receiving on your end as well.

In Q&A sessions, you may face a difficult questioner from time to time. In this setting, it’s important you know how to respond knowledgeably, calmly, and confidently. Don’t fear this obstacle but rather, embrace it. If you understand your content from the presentation, it’ll be half the battle won. All that’s left to do is to prepare questions to anticipate in advance and practice.

Summing It Up

So there you have it! These are the ways to handle and convince a tough crowd. Identify and understand the behaviours of a tough audience member so you can best approach them without compromising your credibility and image as a speaker.

Seize the opportunity to convince and switch a tough crowd with these tips:

  1. Identify the type of tough audience members
  2. Understand their behaviours and patterns
  3. React and approach them accordingly
  4. Embrace the problem and turn it into an opportunity
  5. Don’t take things to heart and dare to address the issues or problems
  6. Find common ground and show you understand your audience
  7. Engage your audience through storytelling
  8. Build your credibility through Q&A

Leave a comment below if you’ve applied these tips and if it worked for you!

The Ultimate List Of Resources For Effective Leadership

“Your true test as a leader is to inspire greatness when mediocrity is acceptable.”

– Dan Waldschmidt

Quotes like this get people pumped to be effective leaders. Yet it is no easy feat.

Indeed, some qualities required for effective leadership has stood the test of time, such as decisiveness and conflict resolution.

On the other hand, technological advances and a globalised marketplace has called out for new leadership skills in order to thrive. For instance, being able to communicate compelling missions in the midst of top talents is a highly-demanded skill globally.  

In this list, we have highlighted top skills needed for effective leadership in the modern age, accompanied by useful resources for further reading.

To break it down, they are:

  • Providing Clarity & Ambition In Your Vision
  • Sharing Captivating Narratives Through Storytelling
  • Cutting Through The Noise With Your Authentic Voice
  • Amplifying Your Influence Through Persuasion
  • Building An All-Star Team With Hiring & Delegation
  • Developing A Compelling Online Presence
  • Building A Culture That Attracts The Best Talent

Let’s dive into it!

#1 Provide Clarity & Ambition In Your Vision

In a chaotic environment where industries are constantly experiencing disruption, strong leaders are being sought out to navigate the way for their followers.

In the above video, Simon Sinek covers the psychology behind people unifying behind a common cause. As a human species, our survival boils down to surrounding ourselves with people who believe what we believe in. That is where articulating a compelling vision comes into play.

One example was the late Steve Jobs. While he had personality flaws such as being unreasonable and eccentric, his fierce vision enabled Apple to be successful.

Leaders can learn from him by setting ambitious and clear goals that make their teams strive for causes bigger than themselves.

Here are some resources to help you craft a compelling vision: 

How Great Leaders Inspire Action by Simon Sinek

Why the Best Leaders Set Unreasonable Goals

Leadership Success Always Starts With Vision

3 Key Concepts For Successful Goal Setting As A Leader

#2 Share Captivating Narratives Through Storytelling

Storytelling has shifted from the bedroom to the boardroom.

Since the caveman days, storytelling has been instrumental in communicating messages. In a digital age saturated with content, it’s function is about to get even more important.

In the above video, Gary Vaynerchuck talks about how brands and people need to step up their game in telling stories. Given that we live in an attention deficit world, the volume of information we are currently consuming on a daily basis is unprecedented. Yet our attention span has shrunk drastically. With the intense competition for attention, crafting compelling stories is your best bet to breaking through of the noise and reach your audience.

Here are some resources to charm your audience through storytelling: 

How to Use Storytelling as a Leadership Tool

7 Tips For Storytelling As A Leader

Storytelling As An Effective PowerPoint Alternative

#3 Cut Through The Noise With Your Authentic Voice

More than ever, leaders are being closely scrutinised. Media platforms like Twitter and blogging had lowered the barriers between them and the public drastically.

Imagine this – You can actually tweet President Obama!

With the lines between your public persona and private self are blurring, this calls for leaders to be congruent and authentic.

In the above video, Brene Brown shares about her studies in human connection – our ability to love, belong and connect. In order to facilitate this, we need to tell stories that builds rapport with our audience. In particular, telling stories that expose our vulnerability.

In contrast to the majority who attempt to pass off as “perfect” online, you give people the gift of viewing you as a multi-dimensional human being.

Hence sharing your vulnerabilities and candid perspectives allows you to build a deep connection with your audience rapidly. This allows them to great connect with your cause at a deeper level.  

Here are some resources to connect with your authentic voice: 

The Power of Vulnerability by Brene Brown

Managing Authenticity: The Paradox of Great Leadership

9 Ways Amazing Leaders Demonstrate Real Authenticity

#4 Amplify Your Influence Through Persuasion

In the above video, Julian Treasure speaks about how to compel people to listen to you. As the sound expert, he demonstrates some useful vocal exercises and shares tips on how to speak with empathy. This moves practitioners towards a sonorous world of listening and understanding.

In an environment full of competition and distractions, you need persuasion to convince people to join your cause. Hence regardless of what industry you belong to, you are constantly selling.

You are selling to your investors why they should trust that your business will pay back dividends, instead of other available investment opportunities.

You are selling to your customers why they should buy your products, instead of other competitive offerings in the marketplace.

You are selling to your employees why they should work for your company, instead of other companies offering better perks and bonuses.

Here are some resources to help you increase your influence through persuasion: 

9 Habits of Persuasive Business Leaders

The Necessary Art of Persuasion

6 Universal Methods That Will Help You Master the Art of Persuasion

#5 Build An All-Star Team With Delegation & Hiring

In the above video, Joel Gascoigne talks about his journey when growing Bufferapp. One of the key factors that allowed Buffer to grow quickly was through assembling a team of ‘A’ players.

Remember – Great thing are built by teams, not individuals.

Rather than capping your potential based on your individual brilliance, building an all-star team can help expedite your progress towards success.

With outsourcing and collaborative tools emerging, the possibilities are becoming endless. This calls for more decisive yet flexible management styles.

Startups like Todoist and Buffer have popularised remote teams. It will be interesting to observe how other leaders manage this phenomena in the coming years.

Here are some resources to help you manage an effective team: 

How Startup Todoist Manages A Global Team

Successful Delegation: Using the Power of Other People’s Help

T-Shaped Stars: The Backbone of IDEO’s Collaborative Culture

What It’s Really Like To Grow A Team When You’re Focused on Culture-Fit

#6 Develop A Compelling Online Presence

In the above video, Seth Godin talks about the important of Personal Branding. There are three paths to discovering your business: The Company Brand, The Product Offering and Personal Brand.

For instance, people might buy a MacBook Air (Product) from Apple (Company) because they felt impacted by Steve Jobs (Person). By highlighting the people behind the brand, you de-commoditise the business and avoid competing on pricing within the market.

In addition we live in two worlds – the online and the offline.

Hence it is not uncommon for people to search you up online before meeting you in person. As famously said ‘You are who Google says you are.’ Hence you need compelling digital assets such as a LinkedIn profile and website to position your brand.

Yet it is not enough to simply build compelling digital profiles. You need to pour in effort into social networking to grow your connection base. In addition sharing industry-relevant insights helps position you as a thought leader.  

Here are some resources to help you create a compelling online presence: 

5 Ways Leaders Can Be More Like-able On Social Media

Build Thought Leadership Through Social Networking

7 Ways Social Media Has Changed Leadership

#7 Build A Culture That Attracts The Best

Attracting and retaining the best talent is key to leadership. In the above video, Vishen Lakhiani shares about his hiring philosophy at Mindvalley. Rather than enticing employees with high wages, he creates an environment where he can grow and have fun. 

This new mindset switch is especially critical with the global competition for talent. Collaborative tools such as Slack and Skype enables companies to access talent without geographic restrictions.

Beyond providing attractive pay packages and perks such as sleeping pods, you need to build a culture where employees enjoy working in.

Perhaps it’s best you draw inspiration out of these inspiring companies – AirBnB, Zappos and Hubspot.

Here are some resources to help you attract the best talent: 

Don’t Fu*k Up the Culture by AirBnB

The Happiness Culture: Zappos Isn’t a Company — It’s a Mission

The HubSpot Culture Code: Creating a Company We Love

To Recap…

So there you have it – A comprehensive list of resources to follow if you wish to be an effective leader in the modern age.

Just to recap, essential skills to effective leadership includes:

  • Providing Clarity & Ambition In Your Vision
  • Sharing Captivating Narratives Through Storytelling
  • Cutting Through The Noise With Your Authentic Voice
  • Amplifying Your Influence Through Persuasion
  • Building An All-Star Team With Hiring & Delegation
  • Developing A Compelling Online Presence
  • Building A Culture That Attracts The Best Talent

From how we see it, the digital transformation has demanded that leaders step up their game. To be more accountable, empathetic, authentic and human.

This comes with the opportunity to connect with a wider audience and lift people to greater heights.

That to me is pretty exciting, don’t you think so?

Are there any articles, videos or slide deck we should include in this list? Do give us a heads up in the comments below, we would love to check it out.