There’s no doubt that a riveting story structure and a visually arresting deck are both requisites of a great presentation or pitch. However, apart from the other presentation mistakes you might make, all your work developing your presentation might be for naught if your audiences don’t trust you. If you can’t establish credibility early on in your presentation, it’s as good as not delivering the presentation in the first place as your messages will likely fall on deaf ears and you can’t influence your audience.
The adage: “Trust isn’t given, it’s earned.” usually rings true here. Problem is, trust is typically hard to earn and sometimes, you simply don’t have the luxury of time to build trust quickly from scratch on the first contact with your audience.
Unlike personal selling, you don’t always get to build rapport with your audience on a one-to-one basis. Instead, it’s likely you’ll only be able to speak to a group of people at a time when you’re delivering a presentation.
From our experience, your credibility during a presentation depends on a few factors
i) If the audiences feel you are authentic and honest as a speaker
Nobody likes a sleazy salesperson. If you appear to be untrustworthy or evasive when delivering your presentation, you can expect to face obstacles getting them to take action or believe what you say.
ii) Whether you are perceived as an expert on your topic of choice
There are way too many people calling themselves gurus in the market and audience members are quick to make snap judgments based on whether you have the requisite knowledge or expertise.
iii) How well you can appeal to your audiences
Even if you hit all the right notes in the other two areas, you might not always be able to appeal to certain audience members that might have deep-seated prejudices which go against your cause.
Here are 5 ways to implicitly build and establish trust as you’re delivering your presentation:
1. Back up what you say with evidence
It’s easy to make sweeping claims like: “We’re the best company in this industry”, but supporting these audacious statements with hard facts and data is where it gets challenging.
Naturally, you won’t always have research papers to back up every assertion or opinion you might have. Here are some ways to reference other people or hard evidence in varying degrees of credibility:
Referencing actual research papers and aggregated statistics
You’d be surprised at the extent of research that has been published. Scientists have conducted experiments and research on anything from cognitive biases on how to be more persuasive to stats on mobile penetration in specific countries.
For example, in a formal business presentation setting, there’ll be occasions where you’ll need to reference quantitative evidence on why certain business decisions need to be made. These obviously can’t be based on your own personal opinion but hard, indisputable factual evidence. Using data in your presentations is essential to building trust.
Quote respected authorities or experts
In some cases where you’re trying to make a case to take action on something that you can’t find quantitative data on, citing a strong ‘endorsement’ or quote from an authority figure is the next best thing.
Similarly to how we trust authority figures purely via conditioned behaviour in our lives (doctors, police, teachers) as theorized by Robert Cialdini in his book, Influence, we tend to lend trust to people whoare considered authorities in their respective fields (aka the Principle of Authority).Principles from Influence also apply in presentations.
For example, Jack Ma of Alibaba has risen to fame as an entrepreneur and business magnate to the extent that his foresight on market climates and the ‘future’ of industries is widely cited. Can we say that his statements are 100% accurate? No. Yet, we still afford his words credibility because of his stature, background, and inherent expertise.
2. Develop your expert identity
A Nielsen research study found that consumers in a marketing setting unanimously seek out information and take action on content provided by companies or journalists they perceive to be experts.
It is integral that when you’re speaking on a topic, you have to be perceived as someone that has the relevant expertise and that you ‘know what you’re talking about’.
A way to do this implicitly is weaving a mix of client testimonials, credentials and relevant awards to signify your deep domain knowledge and expertise.
Show past client testimonials and credentials
A great way to immediately build credibility is having someone else talk about you in a positive light. Testimonials are a quick way to do this without seeming like you’re selling yourself – instead, it’s someone else doing the selling.
In Robert Cialdini’s epic, Influence: The Psychology Of Persuasion, this effect is known as ‘Social Proof’ where we augment our behaviors to match what is perceived to be socially acceptable or correct behaviour as dictated by the masses. It’s almost like a herd mentality of sorts. He goes even further to talk about the more pronounced effects of it when the source of social proof is similar to the subject that needs to be persuaded.
What this means is that if you quote clients that are similar to your audience during your presentation, you’ll have a much easier time establishing trust from the get-go. At the same time, showing a list of past clientele can also help to assure listeners that others have put their trust in you prior and this can improve your image of trustworthiness.
Look the part
We tend to make snap-judgments on different unconscious signals by salespeople or presenters. It could be a hint of contempt in their microexpressions or the way they shake hands, but half the battle is sometimes won by simply looking the part. The visual aspect and first impression lends to build part of your expert identity.
If you try to make someone pay for an expensive meal that’s wrapped in cling wrap in a dingy little store versus a posh, clean and well-designed restaurant, you’ll definitely get push back. In most cases, presentations aren’t too different.
First impressions can be affected by anything from sloppy dressing to cluttered slides. Venngage put together an excellent resource on expert presentation design styles you can adapt for your next presentation.
Have an unconventional opinion
True experts are expected to have original ideas that sometimes go against the grain of commonly touted advice or industry norms. It’s not to say that you should actively seek to be contrarian for the sake of it, but being able to hold your ground and have a clear stance is indicative of an expert that knows what he/she is talking about. For example, Gary Vaynerchuk can be considered a prolific and polarizing figure because of his irreverent way of speaking as well as his contrarian opinions.
An easy way to do this is to identify a common, but misguided belief that the industry has and logically debunk it with your own theory. Having an original stance and supporting it with evidence can quickly help you become perceived as an expert.
We buy into the brand of industry moguls like Steve Jobs and Elon Musk precisely because they seem to offer ideas that are novel and unique. At the same time, because their ideas are at odds with the current status quo, we’re drawn to their narratives because of either the Underdog Effect(e.g. when Apple is up against conglomerates like IBM) or the protagonist-antagonist dynamic of their vision(e.g. Elon Musk fighting against pollution and innovating beyond the public’s current perception of what’s possible).
Share relevant credentials that matter to your audience
Different audiences have various ways that they use to evaluate speakers on trustworthiness. Being aware of these early on will give you an edge in establishing trust with your audience.
For example, if you’re aware that your audience values globalized insights, having a slide that validates your experience in a global setting can help you develop a strong position of authority.
In certain industries, even factors like age can play a part in whether your audiences listen to your or discount your views on first-impression. For example, in tech companies, older workers are perceived to take longer to ‘get to grips with new skills’.
Hence if you’re speaking at a tech-related event, it might not be the best strategy to try to boost your credibility by boasting about your age via public speaking. Being prepared for the right context can make or break your presentation.
Only after establishing the needs in #1 should you “formally” introduce yourself or your company to make yourself relevant
3. Have genuine intent to add value to your audience
Remember that the presentation is never about you, it’s about your audience. It’s about what they want to achieve and how you can help them get there.
As such, it’s imperative that you find out as much about them as possible prior to developing your presentation and work towards adding value to them, instead of force-feeding them a solution that they don’t need.
The best way to do this is to put in a couple of extra hours to deliver timely, relevant content coupled with effective presentation design that’s obviously tailored to your audience.
Use examples that your audiences resonate with
Think back to when you were back in school, listening to your lecturer offer examples that didn’t interest you in the least bit. Similarly, if you were speaking to a group of millennials today, they would have specific areas of interest that you can take advantage of.
Referencing recent trending news and drawing relationships between what you’re speaking about and what they might find relevant is an easy way to build rapport quickly. If you’re talking about a business-related topic, try referencing popular companies like SnapChat or Instagram that they interact with on a daily basis. You can be sure they’ll sit up and listen if it hits close to home. That way, you’ll have their attention and appreciation for taking the time to put together relevant examples.
4. Have a process for execution
According to an Accenture study, 94% of B2B buyers conduct online research at some point in the buying process. This makes it difficult for you to try and breeze through the sales conversation without any real substance.
In another study by Bain, 375 companies were asked if they believe they delivered a superior value proposition to clients. Eighty percent said yes. Bain then asked the clients of these actual companies if they agreed that the specific company that they bought from actually delivered this superior value proposition. You know what’s funny? Only eight percent agreed.
Buyers that need to make purchases quickly now rely on how believable you are rather than make logical comparisons on the actual value proposition.
For those that are selling a product or service, a great way to quickly establish trust to get you closer to buy-in is to detail a process of execution especially for sales presentations or investor presentations. Generally, when we’re buying anything in today’s age, we have unlimited access to information online to make comparisons that lead to an informed choice.
Showing that you or your company follows a repeatable process helps to put your buyer’s mind at ease. Instead of putting their trust in a single individual doing guesswork, they can now rely on a proven methodology or framework rather than just the words of the person they’re speaking to. In some cases, this is communicated at the end to conclude your presentation and to suggest next steps.
Whenever you’re in doubt as to whether your presentations will establish trust during your sales pitch or presentation, ask yourself if it fulfills these four criteria:
- Back Up What You Say With Evidence
- Develop Your Expert Identity
- Have Genuine Intent To Add Value To Your Audience
- Have A Process Of Execution
There you have it, four ways to almost immediately establish trust during your presentations on-stage, in the boardroom or digitally.
Originally published on Business.com: https://www.business.com/articles/how-to-establish-trust/
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