Congratulations! You’re a Client Now!
Here are some things that are best for you to know before we start
WHAT WE NEED FROM YOU
To ensure we deliver on-time and in high-quality, we need you to send us your materials in advance.
WHAT TO EXPECT NEXT
It’s okay if you don’t fully remember how our processes work. We want to remind you about what you’re buying.
HELP US, HELP YOU
Some basic know-how to help us develop the best possible result for you in the least possible time.
1. What We Need From You
please send to us:
- Company Brand Guidelines/Assets
- Contacts Of Key Stakeholders
- Graphic collateral and or brochures
- Payment of Deposit
- Any additional Material
“Why do I have to do this?”
Sending your source material to us early ensures that we can begin and finish your project on schedule.
“What if I send it in late?”
We might see delays to the project schedule and impact to the quality of the output tied to your brand.
“What are brand guidelines?”
It’s a document that spells out rules to communicate your brand through visuals and words which may include: color, tone of voice, font choices , image choices and or template/logo usage.
2. What To Expect Next
I. Discovery Meeting/Call
We discuss your presentation and audience to gather information used to put together a strong narrative
II. STORYBOARDING AND OUTLINE
We’ll put together an outline based off your existing content and refine it with you
III. THEME PROPOSAL
Based on your guidelines, we put together a few slides as an example for you to provide feedback on and gauge style
IV. Changes & Revisions
Feedback on changes within scope will be applied till final draft of collateral
What if I need my project to be expedited?
Depending on the existing agreement and scope, rush fees may be applicable and charged on top of the existing fees. Our consultant will let you know before any of these fees are levied.
How do I give you better feedback?
Sending us examples with specific descriptions of what you’re after in terms of color, layout, or messaging can help us get to your ideal result much quicker.
How many changes can I make?
Generally, projects are limited to two rounds of revisions after the full draft is sent – by this stage, most of the visual styles and messages would have been confirmed. Clients are encouraged to compile changes for those two rounds.
Why am I only receiving a PDF instead of PPT/Keynote format?
I approved the draft at first, but my boss wants to change everything now
As stated in our terms, these can potentially be considered drastic changes. As we work progressively at each stage of the process to minimise such an occurrence, additional change fees may be applicable
I need more slides that I thought, what now?
If the slide count exceeds what was agreed, extra fees may be applicable as this is out of the initial scope of work.
I'd like you to speak to 10 different people about this project
Within the project, the scope usually specifies a specific number of consultation hours. If these are exceeded, additional consultation fees of $400/hour will be applicable.
3. How To Help Us, Help You
We can only do an amazing job with your cooperation. Here are some ways you can help us serve you better.
compile feedback before sending
Compiling changes within change rounds help us to administer them faster and keep track of the changes to avoid extra fees.
Ensure enough lead time between changes
Every revision is done by a human being and there are constraints to how fast quality work can be produced. Please send changes early to avoid disappointment.
share drafts with stakeholders early
Drastic changes at late stages of the process can be disruptive and entail extra fees. Do check with important stakeholders early to avoid such instances.
kEEP COMMENTS CLEAR
Good Example: “I would like to change this to blue”
Bad Example: “I don’t like this, but I’m not sure what we want”
SEND REFERENCES YOU LIKE TO US EARLY
Communications can sometimes break down because words mean different things to different people. Sending visual references or examples help to steer us the right way.
make payments on time
Delay in payments may affect timeline of work commencement and delivery of final output.
Glossary: Commonly Used Terms and What They Mean
A document we use to propose styles for your presentation. Each ‘theme’ proposed will include 3-4 slides as examples.
Animation vs Video vs GIF
Animation or Builds: Movement or motion done in PowerPoint
Videos: Typically produced on a separate software, not in PowerPoint.
GIFs: Repeated short videos that run on its own done on specialised software not in PowerPoint.
A bare bones (undeveloped) exploration of how the presentation can be sequenced with content.
A box or element used to represent an image or piece of content that we don’t yet have ready yet. These will be replaced later on.
A PowerPoint file that is not designed with words extracted from the Storyboard. Used to give clients an idea of how the story flows.
A series of images all within a single slide that gives a summary example of styles that we intend to use for your presentations.