Congratulations! You’re a Client Now!
Here’re some things best for you to know before we start your training engagement.
To ensure we deliver on-time and in high-quality, we need some materials and information from you.
MATERIALS WE NEED FROM YOU
Sending us these additional materials will help us increase the level of customisation for participants.
HELP US, HELP YOU
Some basic know-how to help us develop an effective programme for you in the least possible time.
1. Materials We Need From You
1. Sample of existing decks (for selected workshops)
For flagship presentation workshops:
This will help us to review the existing gaps in their current approach of creating presentation, their proficiency and nature of presentation in order to contextualise the programmes according to their work for knowledge transfer.
Clients who provide these decks typically receive more useful feedback from the participants than those who did not. Participants largely benefit from tailored examples and can immediately apply what was taught in the workshop to their day-to-day work.
Note: The participants who have contributed their slides should be comfortable having their slides used as case stud(ies) and to be shared with the class. They may remove any confidential information if necessary.
2. Complete Pre-workshop Survey
Answers will help us to uncover the current challenges and learning desires. Insights gained will help us evaluate programme outlines and any required change.
Often times, the reason for ineffective presentation is not the lack of awareness of the best practices but the lack of practice. If that’s the case, we will design our programme to skip the theories and cater more time for hands-on practice + personalised feedback.
3. Participants List and Departments
This information helps us contextualise runs specific to each department, role and the individuals at large.
2. How To Help Us, Help You
We can only do an amazing job with your cooperation. Here are some ways you can help us serve you better.
Provide Clear Brief Of Outcomes
Let our trainers and curriculum planners know early what you’d like to achieve from the training programme to ensure you get what you pay for.
Avoid Changing Dates Last Minute
We book and avail the schedules of our trainers in advance for your workshop run. We reject other work on slated days. As such, sudden change in dates will entail extra fees.
share Materials early
Sharing your source materials or examples early leaves our trainers more time to put together customised examples your attendees will love.
Be Available For Clarification
Our trainers might have questions regarding audience make up, curriculum and the context of your work. Prompt replies help us make enhancements quicker.
Share Survey Results Early
Our pre-engagement survey helps us develop relevant and customised programmes for participants. Feedback is important to avoid delivering repeat content.
make payments on time
Delay in payments may affect logistics like venue booking, printing and other considerations that can affect quality of the run.
3. Frequently Asked Questions
After running hundreds of training runs, we’ve found these to be the most common questions that come up
What if I need my run rescheduled?
As our trainer(s) may have rejected other opportunities to meet your original request, we appreciate if you reschedule only when necessary. For any change in training dates within a month may entail a penalty fee, according to the following table:
- 5 Days or Less: 50% of Fees
- 6 to 15 Days: 25% of Fees
- 16 to 30 Days: 15% of Fees
- 30 or more Days: 10% of Fees
Will you send the training slides after the workshop is over?
Our policy is that we do not send workshop slides after.
Participants are advised to fill out notes in the detailed training handout provided during the workshop. For most trainings, digital guides that explain concepts taught will also be provided in place of slides. Should they have any questions, they can reach out to the trainer after the workshop.
Can we change the curriculum before run?
If we are given early enough notice, we can make minor tweaks to the training programme. However, requests made too close to the day of the actual run might not be accpeted.
Can I increase the number of participants?
For non-public speaking workshop, our class size is capped at 25 pax. The smaller the class, the more effective the workshop will be. Please inform us about any change in the number at least 1 week in advance. This is so we can print the right amount of materials.
What if some participants drop out, can I get a refund for their slot?
For workshops, the price is calculated based on the level of customisation and the day right; not pegged to the number of participants. Hence, we will not be able to refund any amount for absentees. However, you are allowed to find a replacement to maximise your budget invested in the workshop.
Can I have people sit in during your workshop?
Invites for observation are evaluated on a case-by-case basis. In the event of approval, no materials prepared for those who sit in. Rates are generally considering pax size required.
Please inform the training coordinator from HighSpark before the training day regarding requests, and specify the reason for the invitation.
Glossary: Commonly Used Terms and What They Mean
We generally include examples customised and contextualised to your industry or participant requirements. These are known as Case Studies.
Coaching vs Training
Coaching: We define this as trainers arriving without pre-prep to provide feedback and advise on the spot for corrective action.
Training: This is defined when a trainer puts together a prepared programme to educate one or many people at once to deliver knowledge transfer.
A survey used to gather information about participant needs, previous experiences and outcomes preferred.
The first call or meeting to begin discussions about training programme and needs.
Training Programme Outline
A time-stamped outline of a proposed programme for a set group of participants and training outcomes.
Key outcomes defined by agency and client that attendees should be able to achieve by the end of the training duration.