1. Who we are
HighSpark Pte. Ltd. is a Singapore-based B2B communications, consulting, creative, and corporate training company. For the purposes of applicable data-protection law, HighSpark is responsible for the personal information described in this policy. You can contact us at info@highspark.co, +65 8875 5583, or 10 Anson Road, #05-01 International Plaza, Singapore 079903.
2. Information we collect
We may collect information you provide directly, including your name, job title, company, email address, phone number, project or training requirements, form responses, correspondence, and payment or billing details where relevant. We may also receive technical information when you use our website, such as IP address, browser and device type, referring pages, pages viewed, approximate location, cookie identifiers, and interaction data.
3. How we use personal information
We use personal information to respond to enquiries, prepare proposals, deliver consulting and training services, administer registrations and payments, provide requested resources, operate and improve our website, keep our systems secure, meet legal and accounting obligations, and communicate about relevant HighSpark services where permitted. We process information only where we have a lawful basis, including consent, contractual necessity, legitimate business interests, and legal obligations.
4. When we share information
We do not sell personal information. We may share it with trusted service providers that support website hosting, analytics, communications, customer relationship management, payments, event administration, or professional advice. These providers may use information only to perform services for us. We may also disclose information where required by law, to protect rights or safety, or in connection with a merger, acquisition, financing, or transfer of business assets.
5. Cookies and analytics
Our website may use essential cookies and similar technologies to function, remember preferences, measure traffic, understand how visitors use the site, and improve content. You can restrict cookies through your browser settings, although parts of the site may not work as intended. Where consent is legally required for non-essential cookies, we will request it before those technologies are used.
6. Retention and security
We retain personal information only for as long as needed for the purposes described above, including to provide services, maintain business and training records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organisational safeguards designed to protect information from loss, misuse, unauthorised access, alteration, or disclosure. No internet transmission or storage method can be guaranteed completely secure.
7. International transfers
Some service providers may process information outside Singapore. When personal information is transferred internationally, we take reasonable steps to ensure it receives a standard of protection comparable to that required under applicable Singapore law, including through contractual safeguards and appropriate vendor assessments.
8. Your choices and rights
Depending on applicable law, you may ask to access, correct, update, or withdraw consent for our use of your personal information. You may also unsubscribe from marketing messages at any time using the link in the message or by contacting us. Withdrawing consent does not affect processing already carried out and may limit our ability to provide certain services. We may need to verify your identity before completing a request.
9. Third-party links and services
The website may link to third-party sites, platforms, or services. Their privacy practices are governed by their own policies, and HighSpark is not responsible for how those third parties collect or use information. We encourage you to review their privacy notices before providing personal information.
10. Changes to this policy
We may update this policy when our services, practices, or legal obligations change. The effective date at the top of this page indicates the latest revision. Material changes will be communicated through the website or another appropriate channel.
